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Returns
We do not accept returns or refunds of purchased good.  

Exchanges
We only replace items if they are defective or damaged or mislabeled. If you need to exchange it for the same item, send us an email at buynow@brandconnect.asia to arrange collection or send your item to: SPEAKEASY BKK, 141/12 Skul Thai Tower, Surawong, Suriya Wong, Floor 28 Unit 28A, Bang Rak, Bangkok 10500, Thailand.

Exchange items will not be delivered until the exchange goods have been collected or returned to us.  Once your Exchanged items are received and inspected, we will send you an email to notify you that we have received your returned items and will provide you with a delivery date for Exchanged items. 

Refunds (if applicable)
Refunds will only be considered if an exchange item is not available or if delivery of your purchase was not made.  Our delivery service requires a signature of the recipient.  Once this signature is obtained goods are considered delivered. 

If you need to apply for a refund, send us an email at buynow@brandconnect.asia and send your item to: SPEAKEASY BKK, 141/12 Skul Thai Tower, Surawong, Suriya Wong, Floor 28 Unit 28A, Bang Rak, Bangkok 10500, Thailand.

If you are approved, then your refund will be processed, and a bank transfer will be made to the account you nominate within three working days of the approval. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at spkeasybkk@gmail.com



Shipping 
For qualifying Exchange Items you may contact us for collection or you can arrange delivery to : SPEAKEASY BKK, 141/12 Skul Thai Tower, Surawong, Suriya Wong, Floor 28 Unit 28A, Bang Rak, Bangkok 10500, Thailand 

You will be responsible for paying for your own shipping costs for returning your item if you elect not to use our collection service. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over ฿3000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.